Schools, Libraries and Institutions
Screening Programs and Institutional Licenses
Copy Errors & Typos
Our video formats
Promotions, Discounts, & Free Gifts
No Shipping Charges Refund
Wholesale Shipping Prices
Alaska, Hawaii, & Puerto Rico
Packages Over $300
Wrong Address, Stolen Packages, & Unclaimed Shipments
Orders Arriving Late, Delivery Carrier Mistakes & Guarantees
Shipping Options & Delivery Times
Broken Items & Lost Packages
Local Taxes & Customs Duties
Customer Satisfaction Policy
Exceptions to Satisfaction Policy
Wrong Item Sent
Return Item Condition & Accessories
Return Item Shipping
Return Item Procedure
No Replacement Item Available
Information on our Company
About SISU Home Entertainment, Inc. / Kol Ami, Inc.
Frequently Asked Questions
How long before I receive my order?
Is it possible to track my package?
In the CHECKOUT section of your website, what does "INT shipping - calculated individually" mean?
What do "NTSC System" for videos, or "Region 1" for DVDs, stand for?
What does "BO" stand for in your confirmation e-mail?
I'd like to send a gift to my friend. Will they get an invoice?
What do I do if I got a damaged or wrong product?
Is it possible to special order products not available in your catalog?
Is your web site secure for credit card transactions?