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Terms - Shipping

NO SHIPPING CHARGES REFUND

Once a package has been sent, under no circumstances will the shipping charges be refunded.

SHIPPING METHODS


TYPE OF SHIPPING

DELIVERY TIME

USED FOR

USPS Priority Mail

2-5 Days

Most packages

UPS Ground

2-7 Days

Most packages

USPS First Class

3-5 Days

Packages weighing under 13 oz

USPS Media Mail

5-12 Days

Books, CDs, VHS + DVD, Software

UPS Next Day Air
UPS 2nd Day Air
UPS 3rd Day Air

1 Day
2 Days
3 Days

UPS charges according to a package's dimensions. We cannot estimate shipping costs until we know what is being ordered. Please contact us for a price quote.

FedEx Priority Overnight

FedEx Standard Overnight
FedEx 2nd Day Air

FedEx 3rd Day Air

1 Day (AM)

1 Day (PM)
2 Days
3 Days

Urgent packages


SATURDAY DELIVERY

 

The United States Post Office delivers on Saturdays in certain locations. We do not offer Saturday Delivery through UPS/Fedex.


SHIPPING PRICES


MERCHANDISE TOTAL

REGULAR 

SHIPPING PRICE

EXPEDITED 

SHIPPING PRICE

$00.01 - $20.00

$3.99

$7.99

$20.01 - $30.00

$3.99

$8.99

$30.01 - $40.00

$5.99

$9.99

$40.01 - $50.00

$6.99

$10.99

$50.01 - $75.00

$8.99

$12.99

$75.01 - $100.00

$10.99

$15.99

$100.01 - $150.00

$12.99

$18.99

$150.01 & UP

$14.99

$23.99


WHOLESALE SHIPPING PRICES

 

See B2B & Wholesale Terms.


ALASKA , HAWAII , & PUERTO RICO

 

All orders shipped to Alaska , Hawaii , & Puerto Rico will be charged an additional $6.00 when shipped by USPS Priority Mail, USPS First Class Mail, or USPS Media Mail.

UPS Ground service is not available to these destinations.

Shipping times are increased by 1 - 2 business days.

FedEx/UPS Next Day Air, 2nd Day Air, or 3rd Day Air are available, but at an additional cost which depends on the package's type and dimensions. Please call customer service at 1-212-947-7888 for exact shipping.


P.O. BOXES

 

While we do send catalogs and some packages to P.O. Boxes, orders sent using any UPS service must have a regular address. Kol Ami / SISU Home Entertainment will decide whether a package is sent by USPS Priority Mail, or UPS Ground service, and unfortunately, UPS does not deliver to P.O. Boxes. Heavy packages sent to P.O. Boxes may have an additional shipping charge. Parcels not picked up by P.O. Box customer and returned to us will be subject to additional reshipping charges.


PACKAGES OVER $300

 

Packages over $300.00 will require an adult signature at time of delivery. Please make sure there is someone to sign, or the package will come back to us.


WRONG ADDRESS, STOLEN PACKAGES, & UNCLAIMED SHIPMENTS

 

Wrong Address: If the address provided by the customer is wrong or incomplete, and USPS or UPS fail to deliver a package, the customer will need to pay the shipping charges once again to get the package re-sent; if carrier re-routes the package to the customer the charges for the service as imposed on us will be passed on to the customer and the customer agrees to pay such and/or authorizes us to charge his/her credit card for such charges.

Stolen Packages: Packages are sometimes left by the carrier on a doorstep if no one is home. It is the responsibility of the customer to make arrangements to secure the package. If the package is stolen, Kol Ami, Inc. will not be held responsible, and will not replace the package.

Unclaimed Shipments: If a package we sent is unclaimed and returned to us, the customer will need to pay the shipping charges once again to get the package re-sent.


ORDERS ARRIVING LATE, DELIVERY CARRIER MISTAKES & GUARANTEES

 

Delivery Carrier Mistakes: While USPS, UPS and FedEx are very reliable, mistakes on their part do occasionally happen. Kol Ami is not responsible for these mistakes, since we have no control over those companies.

Delivery Carrier Guarantees: UPS and FedEx guarantee timely delivery for 3rd Day Air, 2nd Day Air, and Next Day Air services, except for UPS deliveries during the busy seasons (such as Christmas, Easter, etc...). Please read the UPS and FedEx Service Guarantees at these addresses for more information:

http://www.ups.com/content/us/en/resources/service/terms/service.html

http://www.fedex.com/us/services/options/mbg.html

USPS does not guarantee timely delivery for Priority Mail, First Class, or Media Mail shipments.

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