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| We ship worldwide. Our delivery charges are based on package weight, size, country of destination, and do not include insurance. If customer requests insurance and it is available for the regular (cheapest) method of delivery, Kol Ami will purchase such (see Insurance).
The charges you are seeing are estimated and may be lower if your destination country is close ( Canada , Mexico ) or higher if you're far away ( Japan , etc) and may increase due to the total weight and size of your package. The actual shipping charges will be calculated at the time your order is packaged. (If you would like to know the actual shipping charges prior to placing your order please send an email to sisu@sisuent.com or contact us at 212/947-7888 with your order request.) International packages that cannot be insured are the responsibility of the customer. Though Kol Ami will do its best to ship the safest way, it cannot take responsibility for a package from the moment it is dispatched to the carrier (Postal service, UPS, or FedEx). Although it rarely happens that a package does not arrive to an overseas customer, some countries have a serious political situation. Kol Ami will not be held responsible, and will not replace the package. |
| In-Stock orders are processed within several days, and sent out the following Friday. |
> | If you mail or fax the printable Order Form, please include complete Credit Card information. If country of your package destination is not listed, we are unable to accept credit cards. We currently accept "International Money Orders" for orders placed from outside the United States . You can also send an e-mail to sisu@sisuent.com for money wire instructions. |
| SHIPPING OPTIONS & DELIVERY TIMES | | Under 4 lbs: Packages are sent by First Class Mail International or Global Priority Mail (7 - 10 Business Days) to most countries.
Over 4 lbs: Packages are sent by Parcel Post Air (10 - 14 Business Days). Please contact us for a price quote.
Please Note! Once an international package leaves our facility, Kol Ami assumes no responsibility for its delivery. We have no control over international carriers, and will not refund for products lost or damaged during transit. |
| BROKEN ITEMS & LOST PACKAGES | | We do our best to package all products carefully and anything we send is in perfect condition. While we appreciate every order, we can't take responsibility for a product's safe arrival, especially if this is to a foreign country and we have no control over the package at all.
We reserve the right to refuse shipment to some countries if we find their postal service is unsuitable (because of rough treatment of packages).
If a package is returned to us, for any reason, the cost of re-shipping the package will be the responsibility of the customer. |
| LOCAL TAXES & CUSTOMS DUTIES | | Customers -- not Kol Ami, Inc. -- are responsible for any local taxes or customs duties which may arise because of the order; you are responsible for clearing customs and paying your country's duties/taxes (if any). |
| Insurance is optional. If you elect to purchase insurance the cost is $1.50 per $100 value or part of it. (i.e. a $225 order will cost $4.50 additional for insurance.) If a customer requests insurance and Kol Ami was able to purchase such for the shipment, and such shipment was lost, customer agrees to have the Carrier insurance claim to be resolved first before reshipment can be done. A claim for lost international shipment must be filed not before 45 days (for Italy, 60 days, domestic - 21 days) after shipment and within 90 days of shipment. For goods damaged through shipping, a claim may be filed immediately.Once a claim is filed it should be resolved in 7-10 business days.
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