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Terms - International Customers

 INTERNATIONAL CUSTOMERS


GENERAL INFORMATION

 

We ship worldwide. Our delivery charges are based on package weight, size, country of destination, and do not include insurance. If customer requests insurance and it is available for the regular (cheapest) method of delivery, Kol Ami will purchase such (see Insurance).

The charges posted here are estimated and may be lower if destination country is close ( Canada , Mexico ) or higher if it is far ( Japan , etc) and may increase due to the total weight and size of package. The actual shipping charges will be calculated at the time the order is packaged. (To be informed of actual shipping charges prior to placing an order please send an email to sisu@sisuent.com or contact us at 212/947-7888.) International packages that cannot be insured are the responsibility of the customer.  Though Kol Ami will do its best to ship the safest way, it cannot take responsibility for a package from the moment it is dispatched to the carrier (Postal service, UPS, or FedEx).  Although it rarely happens that a package does not arrive to an overseas customer, some countries have a serious political situation.  Kol Ami will not be held responsible, and will not replace the package.


ORDER PROCESSING

 

In-Stock orders are processed within several days, and sent out the following Friday.


PAYMENT OPTIONS

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Faxed printable order forms must include complete credit card information; mailed forms must include complete credit card information or be accompanied by a check or money order. If country of package destination is not listed, we are unable to accept credit cards. We currently accept "International Money Orders" for orders placed from outside the United States . Customer can also send an e-mail to sisu@sisuent.com for money wire instructions.


SHIPPING OPTIONS & DELIVERY TIMES

 

Under 4 lbs: Packages are sent by First Class Mail International or Global Priority Mail (7 - 10 Business Days) to most countries.
Over 4 lbs: Packages are sent by Parcel Post Air (10 - 14 Business Days). Please contact us for a price quote.

Please Note! Once an international package leaves our facility, Kol Ami assumes no responsibility for its delivery. We have no control over international carriers, and will not refund for products lost or damaged during transit.


BROKEN ITEMS & LOST PACKAGES

 

We do our best to package all products carefully and anything we send is in perfect condition. While we appreciate every order, we can't take responsibility for a product's safe arrival, especially if this is to a foreign country and we have no control over the package at all.

We reserve the right to refuse shipment to some countries if we find their postal service is unsuitable (because of rough treatment of packages).

If a package is returned to us, for any reason, the cost of re-shipping the package will be the responsibility of the customer.


LOCAL TAXES & CUSTOMS DUTIES

 

Customers -- not Kol Ami, Inc. -- are responsible for any local taxes or customs duties which may arise because of the order; customer is responsible for clearing customs and paying destination country's duties/taxes (if any).


INSURANCE

 

Insurance is optional. If customer elects to purchase insurance the cost is $1.50 per $100 value or part of it. (i.e. a $225 order will cost $4.50 additional for insurance.) If a customer requests insurance and Kol Ami was able to purchase such for the shipment, and such shipment was lost, customer agrees to have the Carrier insurance claim to be resolved first before reshipment can be done. A claim for lost international shipment must be filed not before 45 days (for Italy, 60 days, domestic - 21 days) after shipment and within 90 days of shipment. For goods damaged through shipping, a claim may be filed immediately.Once a claim is filed it should be resolved in 7-10 business days.

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