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Company Information and FAQs

 INFORMATION ON OUR COMPANY

ABOUT SISU HOME ENTERTAINMENT, INC. / KOL AMI, INC.

 

SISU Home Entertainment, Inc. was established in 1988 as a marketer and distributor of Israeli and Jewish video, audio, book and multimedia properties.

The companyís goal has always been to make its products easily available to the Jewish market, whether directly from SISU/KOL AMI or through various Judaica shops, major retail stores and websites.  

SISUís extensive selection of videos includes the best childrenís programs available for the Jewish and Israeli consumer. It also includes documentaries and feature films, as well as programs on Jewish life and entertainment, social issues, the Bible and the Holocaust.

SISUís music selection includes everything from legendary Israeli performers to up-and-coming Jewish artists from Israel and the U.S. SISU caters both to secular and religious music consumers.   

SISU is a major supplier of Jewish/Israeli programming to major national distributors, retailers, catalogues and other venues in the U.S. 

 

KOL-AMI

KOL AMI was established in 1993 to continue the operation of the oldest Jewish mail order operation, NEFESH AMI. KOL AMI is an affiliate of SISU Home Entertainment.

KOL AMI sells directly to individuals as well as schools, libraries, synagogues and gift shops. Its catalogue includes SISU products as well as merchandise offered exclusively by KOL AMI from around the world.


CONTACT US

 

Hours of operation, Monday-Friday 9:30 am-6:30 pm EST.

  Toll-Free: (800) 223-7478
  Customer Service: (212) 947-7888
  Fax: (212) 947-8388
  e-mail: sisu@sisuent.com
  Regular Mail:
        Kol Ami, Inc.
         340 W. 39th St. - 6th fl.
         New York , NY 10018


MAILING LIST

 

From time to time, we may make our mailing list available to companies whose products may be of interest to you. A customer who does not want to receive these mailings should let us know by calling us at 1-212-947-7888.



 FREQUENTLY ASKED QUESTIONS

 

Q: How long before I receive my order?

 

This is dependent on various factors. If all the products you ordered are in stock, we usually ship within several days, and it takes an additional 2-12 business days (based on shipping method) for USPS, UPS or FedEx to deliver the package.


Q: Is it possible to track my package?

 

If sent through UPS, yes. If sent through USPS Priority Mail, Media Mail, or First Class Mail Package then technically yes (although the USPS website tracking is not very reliable). If sent through USPS First Class Mail envelope, then no.

When your order is sent, our system will send an e-mail message with your order information (if we have your email on file). A tracking number will be included in the email, if it applies to your order. You may also call us at 1-941-947-7888 to receive the tracking number.


Q: In the CHECKOUT section of your website, what does "INT shipping - calculated individually" mean?

 

"INT" stands for International. Our online system cannot calculate international shipping charges automatically at this time. If you live in the USA and select "INT" shipping, we will change it to UPS or USPS. Each package is calculated individually based on size, weight, and destination country.


Q: What do "NTSC System" for videos, or "Region 1" for DVDs, stand for?

 

"NTSC" is the North American television format. "Region 1" means that the DVD will play on North American DVD players. All the VHS tapes and DVDs we sell are in "NTSC" and "Region 1", and not "PAL" or "Region 2" (the European formats). If you live outside of Canada , the USA , and Mexico , you will need a multi-system VHS or DVD player to view our movies.  You might also be able to view these DVDs on your computer's DVD-ROM drive.


Q: What does "BO" stand for in your confirmation e-mail?

 

It stands for "Back Order", which means that we do not have the product in stock, but as soon as we receive it, it will be shipped to you. We will then charge only the difference in shipping, usually $2.00-$3.00.


Q: I'd like to send a gift to my friend. Will they get an invoice?

 

The recipient of your gift will not receive an invoice, only a packing list. We will mail and/or e-mail you the invoice if you provide your e-mail address.


Q: What do I do if I got a damaged or wrong product?

 

Please call customer service at 1-212-947-7888 and explain what happened within 7 days.


Q: Is it possible to special order products not available in your catalog?

 

In most cases, it is possible. You will need to call customer service at 1-212-947-7888 to see if we can get the product for you. Special orders carry extra expenses due to the work necessary to find these products, they must be paid for in advance and take AT LEAST 4-8 weeks to arrive at our warehouse (if not longer).

There are ABSOLUTELY NO RETURNS OR REFUNDS for special order products, no matter what the reason.


Q: Is your web site secure for credit card transactions?

 

Yes, our website uses 1024-bit SSL encryption. You can check our security certificate by double-clicking the "golden lock" at the bottom of your internet browser when you enter the CHECKOUT section.

 



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