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You can call us at any time regarding your order. Our staff is knowledgeable about our products and can offer assistance with choices, gift ideas and availability status. Call during regular business hours: M-Th 9:30 am - 6:30 pm; F 9:30 am - 3 pm EST: 212-947-7888, 212-947-7377, 800-223-SISU.
| Ordering | | Sales Tax | | Processing Times | | Credit Cards | | Checks | | Promotions, Discounts, & Free Gifts |
All orders shipped to New York State will be charged sales tax based on county to which order is shipped. |
| Most orders that are in-stock are processed within 1-3 business days, except during peak seasons (such as Chanukah, Passover, etc...) when it may take up to 5 days. Processing time does not include shipping time. |
| We currently accept:
Visa
MasterCard
Discover
American Express
When paying with a Credit Card, you authorize Kol Ami to charge your credit card for the total amount of your order including shipping and any applicable sales tax. Your credit card will be charged when your order is processed and shipped. |
| CHECKS (PHONE & CATALOG ORDERS ONLY) | | We currently accept money orders, cashier's checks, personal and company checks. Make all checks payable to Kol Ami, and send to: | | Kol Ami, Inc.
340 West 39th Street - 6th floor
New York, NY 10018 | | Please note: We hold all checks and money orders for up to 15 business days. There is a $15.00 fee for any check sent to our company that bounces. Please make sure you have sufficient funds in your account. |
| PROMOTIONS, DISCOUNTS, & FREE GIFTS | | Various promotions, discounts, and free gifts may be offered from time to time through various means, such as mailers or other means of advertising. These promotions, discounts, and free gifts are always for a limited time, and are usually limited in quantity. All free gifts are on a "first-come, first-serve" basis. Discounts may change at any time without notice.
Please note: These Coupon and promo codes will be honored only to customers using them legitimately, as advertised. You must submit your order within the time frame for which the promotion is valid in order to receive it. We reserve the right to refuse the use of coupon codes if they are used contrary to the way they were advertised, or unintentionally. Coupon codes for Wholesale customers are honored by SISU Home Entertainment, Inc. Codes direct to consumers are honored by Kol Ami, Inc. |
| CUSTOMER SATISFACTION POLICY | | Kol Ami wants you to be satisfied with your purchase, and we stand behind our product. If you receive a damaged item (not caused by the delivery), contact Kol Ami within 7 days to have it replaced or exchanged. Please send it back to us, insured and prepaid, in the original condition within 30 days. It is important to include a note explaining the situation and how you would like to proceed with your exchange or refund. Don't forget to include your packing slip along with a daytime phone number. Shipping charges are not refundable. If an item arrives damaged when returned to us, you will be responsible for the claim. The type of product we sell can be easily compromised. We encourage the customer to know what he/she is ordering and trust the customer to do so. We will not accept a return because the customer decides the item is not really what he/she wanted. You must be sure beforehand that the item fits your requirements. All sales are final.
EXCEPTIONS TO SATISFACTION POLICY: The following items cannot be returned: worn or washed garments (t-shirts, sweatshirts, etc); CDs, DVDs, books, and software cannot be returned once opened. |
| We are very careful when we pack items, but occasionally, the wrong item may be sent to a customer. If this happens, please call customer service at 1-212-947-7888 and tell us about the mistake. The customer will pay the cost to ship the item back to us, while we will pay the cost to ship the proper item to the customer. |
| We stand behind our product. If you receive a damaged item, contact us first! We need to bring it to the attention of the shipper. We will replace the item as soon as possible when something arrives damaged. It's important to keep all of your original packaging if an item arrives broken. You must notify us within 7 days of receiving the shipment. |
| RETURN ITEM CONDITION & ACCESSORIES | | All defective items sent back to Kol Ami must be in their original factory condition, and must contain all packaging materials, booklets and accessories. |
| Please send all return items (packaged well and with padding) using the cheapest mail possible with possible insurance. Shipping charges for returned items are the responsibility of the customer. We will pay the cost of shipping any replacement items to you (using the mail service of our choice). |
| 1. Call us @ 212-947-7888. Tell us about the problem.
2. Send the package to us at:
Kol Ami, Inc. 340 W. 39th Street - 6th fl. New York , NY 10018 |
| NO REPLACEMENT ITEM AVAILABLE | | Occasionally, due to supply problems, we might not be able to replace your defective item. If this happens, you can exchange the item for another item of equivalent value.
Please note! ALL shipping charges are non-refundable. This includes the original shipping charges, as well as all shipping charges for items you need to send back to Kol Ami (for any reason).
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